FAQs

What happens after my trial?

You can upgrade to any subscription any time during your free 30 day trial. However, if you hit the end of your trial without choosing a subscription, your account will be put on hold (your campaigns, subscribers, and data will all stay safe, don't worry) until you choose a subscription (or cancel).

Data protection and data safety

As a German company, we take the issue of privacy and data security very seriously. All Clever Elements® servers are located in Germany. All customer data is exclusively stored and processed within Germany and therefore subject to the current strict privacy policies of the Federal Republic of Germany. We would be happy to sign an agreement for contract data processing.

A track record you can trust.

We’ve been in business since 2003 so you can depend on us to be here when you need us. We’re profitable, debt-free, and privately owned so we answer to our customers and no one else. Our job is to help you do your job better.

What types of payment do you accept?

We accept all major credit cards for every plan. The Pay-As-You-Go plan also includes the option to pay by PayPal or wire transfer.

Do I have to sign a long-term contract?

There’s absolutely no contract — you just pay as you go, and you can cancel any time without penalty.

No "IT Guy" required.

Clever Elements® runs in the cloud on our secure servers, so you don’t have to mess with anything technical. And with a 99,9% uptime record over the last 12 months, Clever Elements® is rock-solid reliable. If you have a web browser, then you already have everything you need to start using Clever Elements®.

Doubling down on simple.

We’re big believers in the power of keeping it simple. Every bet we’ve ever placed on making something easier for our customers has always paid off.

Any other questions we can answer?

We do whatever it takes to make sure our customer service is the best in the business. Fast, friendly, knowledgeable, and often hilarious, you’ll feel like old friends in no time. Email us right now and you’ll get a personal response!